Privacy Policy

1. Introduction

22gk ("we", "us", or "our") operates the website https://22gk.vip and is committed to protecting the privacy of all users who access our platform from Bangladesh and beyond. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you hold over your own information.

By using 22gk, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. This policy applies to all services offered on 22gk, including sports betting, live casino, slots, crash games, and all other gaming products available on the site. Players must be 21 years or older to register and use this platform.

2. Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and legally compliant gaming experience. The categories of personal data we may collect include:

• Identity and contact information: full name, date of birth, email address, phone number, and residential address (city or district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Account credentials: username and encrypted password used to access your 22gk account.
• Financial and payment data: deposit and withdrawal transaction records, bKash or Nagad mobile account references (last four digits only), Rocket, Upay, Dutch-Bangla Bank, and other payment method details required for verification and reconciliation.
• Identity verification documents: copies of national ID (NID), passport, or other government-issued documents submitted during Know Your Customer (KYC) checks.
• Technical and usage data: IP address, device type, browser type, operating system, session timestamps, pages visited, games played, wagering history, and Bangladesh Standard Time (BST, UTC+6) activity logs.

3. How We Use Your Information

22gk uses your personal data strictly for lawful purposes related to the operation of our platform. Specifically, we use collected information to:

• Create and manage your account, verify your age (21+ requirement), and authenticate your identity in accordance with KYC obligations.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels, and maintain accurate financial records.
• Personalise your experience — recommending relevant cricket betting markets, slot titles, live casino tables, or promotional bonuses based on your gaming history.
• Detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited activities to keep the platform safe for all users.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal grounds: (a) the performance of a contract — processing is necessary to fulfill our obligations to you as a registered user of 22gk; (b) legal obligation — we are required by applicable law to retain certain records, carry out identity checks, and cooperate with relevant authorities; (c) legitimate interests — for fraud prevention, platform security, and improving our services, provided that these interests do not override your fundamental privacy rights; and (d) consent — where you have explicitly provided consent for specific activities such as receiving marketing communications, you may withdraw that consent at any time.

We will always specify the relevant legal basis when collecting your data and will not use your data for any purpose incompatible with the basis on which it was originally collected.

5. Sharing of Personal Data

22gk does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, we may share necessary data with trusted partners in the following limited circumstances:

• Payment processors and financial institutions: to facilitate bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions; these partners process data solely to complete your payment instructions.
• KYC and identity verification providers: to verify user identity documents and comply with anti-money laundering obligations; data is shared only to the extent required for verification.
• Game and platform technology providers: including game studios and software vendors who power the games and features on 22gk; these providers operate under strict data processing agreements and may not use your data for their own purposes.
• Authorities and regulators: where required by applicable law, court order, or a lawful request from a government or regulatory body; we will disclose only the minimum data strictly necessary to comply.

6. Cookies and Tracking Technologies

22gk uses cookies and similar tracking technologies to enhance the functionality of our platform, remember your preferences, and analyse aggregate usage patterns. Cookies are small data files stored on your device. We use three categories of cookies: (a) essential cookies required for the platform to function (e.g., session tokens, login state); (b) functional cookies that remember your language and display preferences; and (c) analytics cookies that help us understand how users navigate the site in aggregate — these do not identify you personally.

You may control cookie settings through your browser. Disabling essential cookies may affect platform functionality. We do not use cookies to track your activity on third-party websites or to build advertising profiles.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with legal obligations. Our standard retention periods are:

• Account data: retained for the duration of your active account relationship and for 5 years following account closure or the last transaction, whichever is later.
• KYC and identity documents: retained for 5 years from the date of submission, in compliance with anti-money laundering record-keeping requirements.
• Financial transaction records: retained for a minimum of 5 years following the date of each transaction to meet financial reporting and audit obligations.
• Marketing communication preferences: retained until you withdraw consent or request deletion, whichever comes first.

8. Data Security

22gk implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your browser and our servers, encrypted storage of sensitive account credentials, routine security audits, and access controls that restrict data access to authorised personnel only.

While we take every reasonable precaution, no system is entirely immune to security risks. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users promptly and take all necessary remedial steps.

9. Your Rights Over Your Personal Data

As a user of 22gk, you hold the following rights with respect to your personal data: the right to access — you may request a copy of all personal data we hold about you; the right to rectification — you may ask us to correct inaccurate or incomplete information; the right to erasure — subject to our legal retention obligations, you may request that we delete your data; the right to restriction — you may ask us to restrict processing of your data in certain circumstances; and the right to data portability — where processing is based on consent or contract, you may request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe. Please note that certain rights are subject to legal limitations — for example, we cannot erase transaction records that we are legally required to retain.

10. Children and Minors

22gk's platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a user under 21 has registered and provided personal information, we will take immediate steps to close the account and delete all associated data. Parents and guardians who suspect that a minor may have accessed our platform should contact us immediately at [email protected] so that we can investigate and act promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their account. We encourage you to review this page periodically to stay informed about how we are protecting your information. Continued use of 22gk after any change to this Privacy Policy constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 22gk handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and will respond as promptly as possible. Email: [email protected] (plain text — not a clickable link). Our team is based in Bangladesh and is familiar with the data privacy expectations of players in Dhaka, Chittagong, Sylhet, and across the country.